Looking for a career in the retail lawn & snow equipment industry?


    Equipment Parts Advisor:

    Here’s your opportunity to join a growing Canadian, family-owned and operated business that has been in business for over 35 years. We are very passionate about customer service and care for everyone on our Team. We are committed to seeing you succeed and will provide you with all the training and support needed to make you successful in this position. If you are hardworking, have a positive attitude, like to have fun at work and passionate about customer service and equipment, we would love you to apply today.

    Reports to: General Manager

    As a Parts Advisor in our Parts department, you will sell lawn, snow and construction equipment parts and accessories to both new and existing customers, in our showroom and/or over the phone. This enthusiastic, customer focused individual must be eager to handle incoming customers in a quick sales cycle environment and is responsible for providing a superior customer experience while driving profitable sales within the Parts department. Parts Advisors are required to work Monday - Friday, occasional (pre-scheduled) Saturdays (8-12noon) and on a call rotation for after-hours and weekends parts support during snowstorms or special events.

    Responsibilities - What you’ll be doing

    · Process parts orders for our customers in person, over the phone or through email in a highly courteous, efficient and professional manner ensuring a superior customer experience.

    · Look up parts on schematic drawings and catalogues and advise on appropriateness of parts.

    · Be an expert in our product lines

    · Retrieve parts from the warehouse parts department as necessary

    · Understand customer needs and requirements and prepare parts quotes accordingly.

    · Receive and process customers’ special orders

    · Provide exceptional customer service by phone and email promptly to provide superior customer service.

    · Record and update parts transactions and customer information accurately in our database.

    · Provide accurate and timely communicate with customers on estimated parts shipping and arrival times as well as parts order status.

    · Maintain regular communication with Parts & Warehouse Manager including notifications on any out of stock item.

    · Provide back up to Technicians’ Parts Assistant by assisting service technicians with their parts requirements, as needed.

    · Help maintain cleanliness of the parts department and counter work area.

    · Maintain showroom floor regarding accessory/parts displays and inventory replenishment.

    · Record all sales related transactions follow prescribed cash and credit processing procedures.

    · Performs other parts departments tasks as required by Parts & Warehouse Manager.

    Skills, Knowledge and Qualifications - What you need to bring

    · Minimum 5 years’ experience in customer service role

    · High school diploma is preferred

    · Ability to work weekdays, occasional weekends and after hours during snow storms or special events.

    · Physical ability to move large, bulky and/or heavy products. Must be able to lift min. 50lbs

    · Physical ability to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job duties.

    · Must be a team player who possesses a positive attitude and is totally committed to providing superior customer service and satisfaction.

    · Proficient with computer programs including MS Outlook, Word, Excel and experience with inventory management systems.

    · Knowledge of languages in addition to English would be an asset

    Thank you to all applicants, we are thrilled you’re interested in joining our team. We will be contacting only those selected for an interview.

    Job Type: Permanent

    Salary: $45,000.00-$65,000.00 per hour

    Additional pay:

    • Bonus pay
    • Overtime pay


    • Monday to Friday
    • On call
    • Overtime
    • Weekends

    COVID-19 considerations:
    Please click on the link below to learn more about Kooy Brothers Equipment COVID-19 response to protect the health of our customers and employees.


    • equipment parts sales: 3 years (Required)
    • Snow equipment parts: 2 years (Required)

    Work remotely:

    • No


    Human Resources Manager:

    Position Overview:

    As the Human Resources Manager, you will be independently leading the Human Resources function including on/off-boarding, employee relations, benefits administration, compliance, health & safety, performance management and all HR programs.

    This is a new, full-time position that reports to the General Manager and is an in-office role at our Toronto location as Kooy Brothers is an essential business as defined by the Ontario Government. Our business is open Monday to Saturday. so occasional work on Saturdays is required

    Responsibilities - What you’ll be doing

    • Act as primary point of HR contact to all managers and employees in the areas of employee relations, reward & recognition, performance management & development, culture, employee engagement, succession planning and training

    More specifically:

    • Provide advice on various human resources matters, company policies and employment legislation
    • Support department managers with full cycle recruitment
    • Develop on-boarding plans to support new hires
    • Review and develop recommendations regarding total rewards including benefits, compensation plans, pay matrices
    • Manage employee records and ensure compliance
    • Maintain organizational charts and current job descriptions
    • Lead the annual performance review process and provide guidance to managers
    • Develop and update company employment polices
    • Develop employee engagement initiatives, workshops and training and retention strategies with assistance from managers.
    • Develop and coordinate employee recognition and appreciation events
    • Develop and lead employee communications
    • Manage off-boarding – voluntary and involuntary terminations of employment
    • Oversee health and safety initiatives and manage policy updates and creation in keeping with provincial legislative requirements. Provide oversight of Health & Safety requirements ensuring compliance including but not limited to the JHSC.
    • Management of occupational (WSIB) and non-occupational injuries and the return-to-work process
    • Develop and manager HR plan, budget, metrics and KPIs
    • Provide payroll back up and assistance when required

    Skills, Knowledge and Qualifications - What you need to bring

    • Proven understanding and knowledge of relevant provincial legislations and relevant case law including but not limited to: Employment Standards, Human Rights, Privacy Act, Employment & Pay Equity, and Occupational Health & Safety Act.
    • Demonstrated experience in employee relations.
    • Hands-on strategic thinker with developed HR diagnostic, coaching, mentoring, and consultative skills
    • Demonstrated and highly developed recruiting skills including experience using behavioural based interviewing techniques to assess and select the most suitable and qualified applicants
    • Demonstrated ability to negotiate and influence business partners
    • Ability to anticipate and manage change effectively
    • Experienced in effectively coordinating and planning multiple projects, executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment
    • Strong presentation skills
    • Proven ability to provide guidance and direction to staff, assess training needs and address performance issues.
    • Superior analytical, problem solving, negotiation and conflict resolution skills
    • Superior written, verbal, presentation and interpersonal skills with demonstrated ability to build trust and relationships with internal stakeholders

    The successful candidate will possess:

    • An undergraduate degree in a related field such as Human Resources, Business Administration, Psychology or other related degree or have completed a professional development program in Human Resources.
    • An HR designation is preferred
    • 7 + years of related progressive professional and leadership experience in human resources management
    • Experience in retail and/or other service industries preferred

    What we offer:

    • Competitive salary
    • Paid vacation time
    • Paid sick time
    • Health benefits
    • Being an integral part of a family run, Canadian company with a great team environment
    • Friday Lunches - just one of our ways of saying thank you to our team!
    • Employee discount
    • Central location - close to the Highway 400/401

    Thank you to all applicants, we are thrilled you’re interested in joining our team. We will be contacting only those selected for an interview.

    Job Types: Full-time, Permanent

    Salary: $75,000.00-$85,000.00 per year


    • Monday to Friday
    • Weekends

    COVID-19 considerations:
    Please click on the link below to learn more about Kooy Brothers Equipment COVID-19 response to protect the health of our customers and employees.


    • Bachelor's Degree (Preferred)


    • Retail or service industry HR management: 3 years (Required)
    • Payroll: 1 year (Required)
    • progressive Human Resources: 7 years (Preferred)
    • launching HR programs: 7 years (Preferred)


    • Driver's license and vehicle to drive to another office (Preferred)
    • HR Certification (Preferred)