"I wish to say thank you for all of your help with our tractor needs and repairs. Your service and parts personnel did an excellent job with a quick turn around during the busiest and worst time of winter weather that we have experienced in years! I also wish to personally thank Mr. Versteeg in Service for his courteousness and professionalism in getting the job done. Thanks to all."
- John Boonstra, Manager Maintenance Services at Holland Christian Homes
"Living in snow country, I've had to learn quickly how to deal with lots of snow. Having grown up in your neighbourhood, I knew exactly where to come for the product I wanted. I'm absolutely satisfied with the snow blower I purchased from you! We recieved 8" of snow overnight, and coupled with what the plow left at the end of my driveway, it was over a foot! My new Toro chewed through it like it was nothing, in half the time, and using less than a tank of gas!
I was looking for other driveways to clean because I was having so much fun. It's snowing again so you know I'm just itching to get the Toro out again. Special thanks to the salesman Arend, and the other fellow that helped load it in my truck.
You are about an hour from my house, but the distance won't stop me from returning to purchase something again in the future. Thank you for the great customer service and if you need me, I'll be out playing with the Toro in the snow!"
- Don Marsh
"I visited your location for the first time recently and it's fantastic! Best of all, the service from your staff is second to none. They were kind, patient and respectful. I just don't see that kind of service anymore. You should be very proud of yourselves. I will definitely pass the word along. Congratulations Kooy Brothers!"
- Anonymous Happy Customer
"I just wanted to drop you a note to commend a member of your sales team. I recently purchased a Lawn-Boy lawnmower for home use, and the gentleman who helped me was knowledgable, listened to my needs, and recommended the appropriate lawn mower. When I commented on the competitors price and warranty, he did exactly what I would expect from a professional salesperson; he informed me that Kooy had the same extended warranty to offer (3 years) and that the $25 price difference from the other major retailer was more than offset by the service Kooy provided. He explained that Kooy assembles and tests the lawnmower before delivery. He also informed me that you offer a well stocked parts department and an extensive service department. It was nice to see a dealer selling the benefits of dealing with a local independant company. The $25 price difference no longer mattered, and I felt I was getting better value at Kooy's than if I had purchased from a major retail store. Job well done, I look forward to future dealing with Kooy Brothers again."
- Randy Skyba
"Thank you to your staff for all the work and assistance you gave me with the purchase of my Walker Mower. Your customer service has been outstanding, and the service I recieved from the employees involved with this transaction has been nothing short of first class.
I cannot stress enough how impressed I am with Kooy Brothers. In this day and age, customer service seems to be a thing of the past, so it is refreshing to do business with a company like Kooy Brothers. I will be in when I have to purchase my next piece of equipment."
- Warren Moore
"Just wanted to thank everyone there for having us at the Open House. By the customer comments an positive attitude of your entire staff, we are privileged to be represented in such a fine establishment."
- Steve James